Philip Lynch
St. John’s, NL · phlynch+website@gmail.com · (Phone available on request) · linkedin.com/in/philiplynch-ca
Professional Summary
Junior IT support professional with hands-on experience in troubleshooting, user support, hardware setup, and SaaS platform administration. Combines CompTIA certifications with real-world technical problem solving and remote operations experience.
Technical Skills
- User account support, access management, and technical documentation
- Windows installation, configuration, troubleshooting, and driver management
- Microsoft Office Suite and Google Workspace
- PC hardware assembly, upgrades, BIOS configuration, and system setup
- Shopify administration, customization, and SaaS integrations
- HTML, CSS, and JavaScript; DNS, domain, and hosting configuration
Certifications
- CompTIA A+ (September 2025)
- CompTIA Network+ (December 2025)
- CompTIA Security+ (February 2026)
Verifications: see badges on the homepage.
Education
Bachelor of Commerce (Co-op, Marketing)
Memorial University of Newfoundland · 2000–2005
Experience
Bilingual Taxpayer Services Agent
- Provided high-volume client support for complex electronic services, tax and benefit inquiries (public and accountants)
- Maintained case documentation to support resolution tracking and compliance
- Assisted users with account access, verification, and system navigation
- Handled Tier 2 escalations requiring research and advanced problem-solving
- Assisted with employee onboarding
E-commerce Business Owner (Technical & Operations)
- Configured domain and DNS settings, integrations, and website updates
- Implemented analytics tracking, app integrations, and ongoing troubleshooting
- Migrated from Ecwid/Lightspeed to Shopify (data export, rebuild, and verification)
- Managed technical and operational administration of a Shopify-based e-commerce business
- Managed fulfillment workflows, shipping integrations, and customer support
Benefits Officer
- Processed CPP Death Benefit applications with focus on accuracy, compliance, and documentation standards
Web Development / Website Services
- Built and maintained websites for small organizations and businesses
- Managed hosting, domain setup, DNS configuration, and site updates
- Implemented HTML/CSS customizations and configured domain-based email services
Technical Support Representative
- Provided technical support for Comcast cable internet customers
- Assisted users with connectivity troubleshooting and technical issue resolution